Gransino Privacy Policy

Last updated: April 16, 2026

At Gransino, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information lawfully and fairly as required for our online casino operations and compliance with Australian laws, including your full name, date of birth, residential address, email, telephone number, and government-issued identification for identity verification and anti-money laundering purposes. We also gather financial details such as payment method information, transaction histories, and source of funds data to process deposits, withdrawals, and ensure regulatory compliance. Additionally, we collect gaming activity data like betting patterns, session durations, and preferences, along with device and usage information from your interactions with our platform.

How We Use Your Information

We use your personal information for legitimate purposes including account registration, identity verification, processing transactions, and facilitating secure gaming activities in line with Australian gambling regulations. This information helps us prevent fraud, monitor for responsible gambling, comply with anti-money laundering requirements from AUSTRAC, and provide customer support. We also analyse usage data to improve our services, personalise your experience, and meet legal obligations such as tax reporting and regulatory audits.

Information Sharing

We do not sell your personal information and only disclose it where necessary, such as to trusted service providers like payment processors, identity verification services, and technical hosts under strict confidentiality agreements compliant with Australian Privacy Principles. Disclosures may also occur to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission when required by law, including for anti-money laundering or casino control obligations. We ensure third parties meet our privacy standards before sharing any data.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Our third-party service providers are bound by confidentiality agreements and must comply with Australian privacy standards to maintain data integrity. We regularly review and update our security practices, retaining information only as long as necessary for legal, regulatory, or business purposes before secure disposal. Personal data is stored within Australia or in jurisdictions with equivalent protections.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information held by us, subject to legal exceptions for regulatory compliance. You may request details of your data by contacting our Privacy Officer, and we will respond within 30 days, verifying your identity to prevent unauthorised access. Where practicable, you can transact anonymously or use a pseudonym, and you have the right to complain to the Office of the Australian Information Commissioner if dissatisfied with our handling of your information.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage patterns, and personalise your gaming experience while ensuring compliance with Australian privacy laws. These include essential cookies for account security and analytics cookies for service improvement, with options to manage preferences via your browser settings. We do not use cookies for unrelated marketing without your consent.

Contact Us

For privacy concerns, access requests, or questions about this policy, please contact our Privacy Officer. We aim to respond promptly to all enquiries.